Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name and contact details (phone number, email address)
• Vehicle information (make, model, year, registration number)
• Billing and payment information
• Service history and appointment records
• Account login credentials (email and encrypted password)
• Communication records (emails, messages, notes)

Automatically Collected Information

When you access our website or digital platform, we may automatically collect:

• Device type, browser type, and operating system
• IP address and general location data
• Pages visited and time spent on our website
• Referral source and browsing patterns

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To schedule appointments, perform vehicle services, and manage job cards
• Communication: To send service reminders, appointment confirmations, and status updates
• Invoicing & Payments: To generate invoices, process payments, and maintain financial records
• Account Management: To create and manage your customer portal account
• Customer Support: To respond to your enquiries and provide assistance
• Business Improvement: To analyse usage patterns and improve our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Third-party services that help us operate our business (e.g., payment processors like Stripe, cloud hosting providers like Google Firebase)
• Parts Suppliers: When ordering specific parts for your vehicle repair
• Legal Authorities: When required by law, regulation, or legal process
• Business Transfers: In connection with any merger, sale, or transfer of business assets

4. Data Storage & Security

Your data is stored securely using Google Firebase infrastructure with industry-standard encryption. We implement appropriate technical and organisational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted to and from our website
• Encrypted password storage (we never store plain-text passwords)
• Role-based access controls for staff and administrators
• Regular security reviews and updates

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Maintain your login session and preferences
• Remember your theme preference (dark/light mode)
• Analyse website traffic and usage patterns

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the details below.

7. Third-Party Services

Our platform integrates with third-party services that have their own privacy policies:

• Google Firebase: Authentication, database, and hosting — Firebase Privacy
• Stripe: Payment processing — Stripe Privacy
• Vercel: Website hosting — Vercel Privacy

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: